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2162
5/26/2010

This concept of “Word of Mouth” has always been really interesting to me.  Dorky…maybe, but it’s consistently been a pretty big part of my life.  Growing up my father was the entrepreneur I emulated the most.  He created something, and it’s called Kay & Company.  On the surface my dad started a business which sells life, health, and disability insurance to people in CT, MA, and NY.  However, what always fascinated me was that he built his business on honesty, integrity, and word of mouth referrals.  In fact, he was able to support and send to college a family of 5 based mostly on word of mouth referrals.

Now the reason I bring this up is because, sometimes it’s hard to imagine that word of mouth even existed before social media.  I mean think about it, my father spent nearly 20 years building a name for himself and was able to extend his reach into 3 states.  Just yesterday I had someone reach out to Grasshopper on Twitter and ask for an “unbiased” list of pros & cons.  Not 20 minutes later we were able to reach out to our network and connect that person with a current Grasshopper customer: @KyleLussier President of AutoNOC.  Now, Kyle happens to live in Georgia (1,107 miles away), but because of the world we live in this actually doesn’t matter.  Location no longer defines the communities (or Tribes) we can be part of.

In short, this means that Word of Mouth is actually becoming a more powerful tool than ever before.  Zak Normandin the founder of Little Duck Organics is another Grasshopper customer.  Zak has about 523 different outlets & networks available to him that he can use to criticize our service or yell from the rooftops about us.  In fact, that is exactly why successful companies actually realize that their customers are driving the direction of their business.  It is also why companies like UserVoice and WuFoo are able to be extremely successful.  People don’t want to be “sold to” anymore, they want to stumble on you or get referred. 

As a new business you are only as strong as your Army of Brand Loyalists.  Brand loyalists are the Kyle’s and Zak’s of the world who believe in your brand, they aren’t just happy customers, but people who go out of their way to promote you and make connections.  A brand loyalist is able to have a real, unbiased conversation with potential customers and drive free sign ups to your site.

One of the reasons I have made such an effort to be heavily involved with MassChallenge is because they seem to really get it.  They have taken this idea of a “global business competition” and completely turned it on its head.  They were even smart enough to work in a Word of Mouth and Buzz angle: http://www.masschallenge.org/competition/team-pitches .  As a business not only do you have the opportunity to harness the power of YouTube (look at how many views), but you get to utilize your social networks as well.  And oh ya…did I forget to mention that your incentive to embrace Word of Mouth as a business tool is a measly ONE MILLION DOLLARS.

If I didn’t love my job, I would be recording my pitch video right now, followed by reaching out to all my Twitter followers/Facebook friends.  Learn from past entrepreneurs, there is nothing more powerful than the “Spoken Word” (or in our generation’s case a: Tweet, RT, Status Update, Like, Thumbs Up, Digg, Stumble, Share, Buzz, Favorite, Bookmark, Comment, Etc….I could go on but I think you get it).

I am always eager to learn more…anyone have any unique / effective strategies to creating Buzz?

Jonathan Kay is the Ambassador of Buzz at Grasshopper, a provider of virtual phone systems. He is extremely passionate about helping / meeting new entrepreneurs and always excited to learn about their unique journey. Find Jonathan on Twitter @GrasshopperBuzz or via email at jkay(at)grasshopper.com.

 

 

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brand loyalists, buzz, customers, Entrepreneurship, people, publicity, social media, word of mouth > 3 Comments
1709
4/30/2010

It has been a big week in the MA clean energy space. First of all, Cape Wind has finally been approved! After 9 years of near constant battles over environmental issues, aesthetic appeal and everything in between, the U.S. Secretary of the Interior Ken Salazar finally gave the stamp of approval for Cape Wind to move forward. This amazing feat is due to the entrepreneurial drive of Jim Gordon, CEO of Cape Wind, as well as the $45 milion to needed to meet government requirements and fight back. Granted it is a slightly more scaled down version than orginally planned, but it sets a precedent for future off-shore wind projects across the US. Jim Gordon embodies the passion that entrepreneurs must have in order to succeed. http://www.cnn.com/2010/TECH/04/29/cape.wind.ceo.profile/ 

Additionally this week, Nick d'Arbeloff, formerly the president of the New England Clean Energy Council (NECEC), took a job as VP of enterprise energy management with EnerNOC. For those of you not familiar with the NECEC, it is a non-profit that works to promote a clean energy economy across New England. Peter Rothstein has taken over his position. It will be exciting to watch what, if any, changes will happen within the NECEC as a result of this leadership shift. http://www.xconomy.com/boston/2010/04/28/darbeloff-departs-new-england-clean-energy-council-for-enernoc-rothstein-replaces-him/

All of this goes to show that things are happening in the MA clean energy ecosystem and more excitement is to come. Good news for all of the clean energy entrepreneurs out there.

By Christine Ribeiro. Christine is an Associate at MassChallenge.

Business, clean energy, Entrepreneurship, news, startups > 2 Comments
1522
4/15/2010

 

We released a lot of exciting news yesterday. We've raised $1M and we will officially give away up to $1M in cash awards this October. No strings attached. We're also offering 1st class office space on the Boston Waterfront for up to 100 finalists, along with intensive mentorship and guidance from big name entrepreneurs and investors. Our application is live and teams can now enter.

Aside from the money, the office space, the mentors, and other resources, why should you apply to MassChallenge? Well, the application process is modeled directly on reality, so entering will help you make the progress on your startup you need to make anyway. Perfecting your elevator pitch? Yep. Writing a compelling executive summary? Yep. Learning to work a room and get key players in the ecosystem to endorse you and your business? Yep. Learning to market your business online? Yep. Demonstrating technical and market viability to a panel of investors and experts? Yep. Working with mentors to set goals and hit milestones? … well, you get the picture.

We're big believers in the power of the Massachusetts ecosystem and we've spent the last 9 months making sure we know pretty much everyone all over the state. Enter and we'll connect you to the resources you need whether they are in Cambridge, Boston, Worcester, Amherst, Lowell, Dartmouth or anywhere else …. For those hard core Cambridge-philes out there, don't worry, entering/leaving Boston does not require a passport. Indeed, it's actually much closer to the majority of the investors, law firms and customers that will help you make your business a reality. Besides, we'll have a MassChallenge shuttle bus called the "Cricket" making round trips all day between Fan Pier and Kendall Square, so you can still make it to all the great events at CIC and the Microsoft NERD center.

Still not convinced?

To create a powerful sense of community and ensure maximum access to the ecosystem, we'll be holding weekly sailing trips with 15-20 people, including finalists, mentors, investors and other key people. Mayor Menino has promised to hold a few concerts and festivals outside our building, right on the water. Plus, the Institute for Contemporary Art offers free access every Thursday and holds concerts outside, right on the water. There are also water taxis to other spots in Boston and outside the city, and there are plenty of area restaurants with outdoor patios overlooking the harbor.

Yeah, it's better on the water. It's going to be awesome.

We're also in close proximity to plenty of restaurants and bars. We've started scoping and Flour Bakery is our favorite lunch spot so far. The Barking Crab is also fun, and the Legal Test Kitchen and Morton's Steakhouse are both nearby. I am particularly excited to try out Sushi-Teq, a nearby restaurant with outdoor seating that marries sushi and Tequila … two of my favorite consumables that I had not yet considered juxtaposing. Those of you who attended our launch know that One Marina Park Drive is a 1st class luxury building, typically WAY out of the price range of aspiring entrepreneurs. But then, we're offering it for free. Inside, we're building out both work space and fun space (e.g. ping pong tables, foosball, and maybe a pinball machine). It'll be work hard, play hard … right on the water, with incredible views of the harbor and the downtown skyline.

Because ultimately we're about helping you launch a high-growth, high-impact business, we will do everything we can to keep you inspired and motivated. You'll meet lots of exciting, new people. Your ideas and teams will be tested. And some of you will win. We're talking $50,000 and $100,000 cash prizes, plus generous in-kind awards including a continuation of the free office space until the next finalists arrive, free legal services, continued access to the best innovators and investors in the world, and more ….

Still not convinced?

Our explicit goal is to help you win. We really, really want you to launch your business, grow rapidly solve big problems, create lots of jobs, and become superstar entrepreneurs. That's why we don't attach any strings. Unlike other programs, we take no equity. Zero. None. 0.00% Zilch. Nada. We also won't tell you where to headquarter your business or how many jobs you should create, or place any other restrictions on you …. We just want you to succeed as quickly as possible. That's why we integrate the area's top investors and mentors into MassChallenge from the very beginning. Our goal is that you receive investment during or shortly after the competition. That's how we win -- we win if you win.

If you pay by May 15, you get $100 off the already nominal entry fee. Come to our events to collect Golden Tickets from the ecosystem's best and brightest and you can get another $100 off (yes, we will credit you if you have already paid). Plus, committing early gives you longer to expose your elevator pitch and collect points for public ratings -- not only does that contribute to your score, but it exposes you to the many investors and customers who are watching intently to connect with great entrepreneurs. Plus, we may invite you to exclusive events so you can connect with the ecosystem sooner ….

Get it? Good. Go enter. We'll help you win. That's what we do.

 

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boston, cambridge, disruptive technology, early stage entrepreneurs, Entrepreneurship, high-growth industries, Innovation, seed-stage investment, startups > 8 Comments
1367
4/9/2010

 

I work at a non-profit start-up. When people hear the first part of that statement they assume I work with all women. When they hear the last part they assume all men. I’m happy to share we’re a pretty diverse group over here at MassChallenge and not just when referring to gender. What is it about startups, venture capital, and entrepreneurship that maintains the gender gap? I’ve been wondering this for a while especially since I arrived in the startup scene back in October. I’ve certainly noticed some women, especially in communities like DartBoston, but across conferences and networking events and especially amongst investors the prevalence is that men are writing checks for men. And don’t get me wrong men are doing amazing things but I’d love to see more women in the mix and that’s why I was so excited to learn about LearnVest.

What is LearnVest? An article by Venture Beat highlights the women involved in this company and the niche it serves.

 

LearnVest is a financial planning and literacy site aimed at women which has recently raised $4.5 million in a first round led by Accel Capital. The deal is a bit of an interesting story — it pairs one of the very few female founders around with one of the very few female VCs around.

When founder and former head of business development at Drop.io  Alexa von Tobel debuted the site on-stage at TechCrunch50 last fall, she was grilled by a skeptical and mostly male panel of entrepreneurs and investors. They questioned why the web needed a female-focused take, when Mint and Yahoo Finance were readily available. But Von Tobel stood her ground on-stage, and it looks like the company may have found its match with Accel partner Theresia Gouw Ranzetta coming onto the company’s board. Ranzetta is an expert on niche-focused content properties and advertising networks, with seats on the boards of women-focused  Glam Media and real estate search engine Trulia. As audiences have become fragmented, Ranzetta has consistently bet that tightly-focused niche services will increasingly attract advertising dollars and sponsorships.

The New York Times highlights how Alexa came up with the idea:

Ms. von Tobel came up with the idea for LearnVest in 2006, during her senior year at Harvard. She speaks at an auctioneer’s pace and uses tidbits from Warren Buffett and neuropsychology to bolster her arguments. Yet in 2006, when she had a job offer from Morgan Stanley’s hedge fund, she realized there was something she was not confident about: managing her finances. “How is it possible I’m going to be a trader and I don’t even know how to open a credit card properly or my credit score?” she asked herself.

LearnVest has made significant traction with over 100,000 users including yours truly. 40% of users open up the daily newsletters proving once again that content is king. LearnVest has done an excellent job of focusing on planning rather than how to save money on say a pair of shoes. I use LearnVest as an additional tool with Mint.com rather than as an alternative.

Do you know of any other female entrepreneurs that have started interesting companies? What about female VCs? How do you find the male/female gap in the entrepreneurial communities that you are a part of?

By Salimah Nooruddin. Salimah is an Associate at MassChallenge.
 

 

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Business, entrepreneurial communities, Entrepreneurship, financial planning, Innovation, nonprofits, startups, technology, women entrepreneurs > 1 Comments
1303
3/31/2010

Entrepreneurs, bear with me for a moment.

When I was nine years old, I had the honor of playing in a Guns N’ Roses air tribute band.  With my Wilson tennis racquet doubling as an ES-175 Gibson guitar, I would transform into the unconquerable Izzy Stradlin as my brother and friends took on the personas of singer Axl Rose, lead guitarist Slash, and bassist Duff McKagan. 1

With the aid of a few bad wigs, a boom box, and trampolines, we would turn our basement into a raging mosh pit, treating our imaginary but adoring fans to “Don’t Cry,” “Live and Let Die,” and all of the legendary songs that made Guns N’ Roses—well—Guns N’ Roses.

Now we absolutely sucked as a tribute band, which is downright shameful given that we played imaginary instruments.  But based upon the work of author Chuck Klosterman, it is clear that many tribute bands are extremely successful in building a loyal fan base—so successful, in fact, that I see 4 valuable lessons that entrepreneurs can take away. 2

Lesson #1:  Tribute bands sell an EXPERIENCE with an established record of success – Too many entrepreneurs are obsessed with innovation, even when there is no market for what they’re doing.  Consumers don’t care about innovation per se, they care about the experience.  With tribute bands, fans are already intimately familiar with the experience (i.e. songs, personas, and concert presence) and love it, so why not go after a market/product line that already has raging, loyal fans?  It’s safe to say that slight to zero product differentiation within a large market is better than extreme differentiation and no market opportunity.

Lesson #2:  Tribute bands are able to attract underserved markets – Let’s face it.  Putting aside the fact that the original Guns N’ Roses cast is no longer together, an average person would never find Slash, Izzy, Duff, and Axl jamming at a local bar at a price they can afford.  But the best tribute bands, like Beatallica, Paradise City, and Lez Zeppelin, are able to simulate the real band experience at a fraction of the cost.    

Lez Zeppelin and AC/DShe, which are all-female cover bands, have also drawn incredibly loyal bases among women, many of whom felt alienated by the misogynistic rock culture of the 70s and 80s.  In this sense, entrepreneurial theorist Clay Christensen would probably call tribute bands disruptive and not just because of the loud music they play— these bands are meeting the demand of consumers that were underserved by the original bands.  And that creates value in a way that your beautifully designed but inaccessible technology never will.

Lesson #3: Good tribute bands care about brand positioning - As Klosterman writes, AC/DShe’s rival band Zepparella tries to cover both AC/DC and Led Zeppelin.  Expressing her disagreement with this marketing strategy, a member of AC/DShe points out, “it’s really [expletive] hard when your Angus Young is also Jimmy Page.”  This demonstrates extraordinary marketing prowess on AC/DShe’s part.  It’s hard to build brand loyalty when it’s unclear what you stand for.  Above all, the image of a tribute band is inextricably linked to the band they’re covering.  Adding another band to the mix destroys that image. 

In a company, if you try to bite off too much, it can kill your brand and turn your company into vanilla (i.e. no one loves it, no one hates it, it’s mediocre at best).  While it may seem paradoxical, don’t be afraid to limit your market audience.  Your diehard fans will love you for it.

Lesson #4:  Play because you love what you do, not for the exit – No successful tribute band would ever say that they’re playing gigs to cash out and retire wealthy.  Tribute bands are irrationally obsessed with their craft and the bands they’re covering, so much so that many take on the personas of the original band.  As an entrepreneur, you should be well aware of the low odds of success, so you better LOVE what you do and the market you’re playing in.

-------

So for all those entrepreneurs that live and die by the sword of innovation, I encourage you to consider a healthy dose of imitation coupled with a slightly unhealthy dose of obsession.  And for those that are just starting companies, welcome to the jungle…

Footnotes:

1. In our Guns N’ Roses air tribute band, we left out drummer Steve Adler strictly because his name did not sound like a beer or automotive part. 

2. Due credit to Chuck Klosterman for his outstanding books Sex, Drugs, and Cocoa Puffs  and IV: A Decade of Curious People and Dangerous Ideas.  All quotes and stories from the tribute bands are borrowed from these works. 

 

Sombit Mishra is a second-year MBA student at the MIT Sloan School of Management and former Managing Director of the MIT $100K Competition.  With 5+ years of startup experience in marketing, strategy, and e-Commerce, Sombit is currently developing a new venture in the fitness & wellness space.  Follow Sombit on Twitter at www.twitter.com/sombit.

 

Entrepreneurship, imitation, Innovation, obsession, startups > 0 Comments
1216
3/17/2010

Christine and I are big fans of entrepreneurship and food so naturally when we learned of Clover food truck we were excited! Apologies to those people who already know about this amazing place. Clover food lab as its called by Ayr, the founder, a former MIT student, is using these portable food trucks as test kitchens for eventually opening his restaurant - a great example of entrepreneurship at work. This is a great way to figure out what customers want while still making money and being able to cover your costs. In February, Clover also switched to a  POS system, with a server, an iPod Touch for order-taking which extremely easy and efficient. They are working on accepting email orders, though the bugs are not yet worked out. On their blog, restauranteurs and foodies can follow everything from where Clover gets its ingredients, to when it has a new fangled japanese hot water appliance. They even give daily updates on specials, when they run out of food, and when they'll be back. We really like being kept in the loop as this place as become our go-to for food in Kendall.

Things are going so well that the city of Boston actually invested in Clover's second truck in Feb. In return, Clover plans to create 20 new jobs in under 9 months. An amazing entrepreneurial start for a great restaurant. For everyone out there looking for a delicious and still nutritious breakfast or lunch, let's hope Clover grows beyond projections!

FYI: This delicious food truck is located on Carleton St at the far end of the deadend street located directly across from the MIT Coop on main street. It has fresh juices, delicious rosemary fries, a number of sandwiches (my favorite being the chickpea fritters) and lines down the street. They're definitely worth the wait though!

What do you think of 'Food Lab' concept? Would you be willing to try it as an entrepreneur? What are other industries where you can create a 'lab' concept?

 

By Christine Ribeiro and Salimah Nooruddin. Christine and Salimah are Associates at MassChallenge.

 

Clover, Entrepreneurship, food, MIT, restaurants, start-ups > 0 Comments
1101
3/3/2010

 

Last Thursday, I had the distinct honor of acting as emcee for the NEXT event, celebrating emerging entrepreneurs in Massachusetts. The event was organized by the MA Office of Small Business & Entrepreneurship and hosted at the UMass Venture Development Center, both of whom did an amazing job.

Around 125 people came to celebrate four startup teams from Massachusetts that Businessweek identified as among the 25 best entrepreneurs under 25 years old. FTR, this is the second year in a row that Massachusetts produced more promising young entrepreneurs than any other state, including California which has almost 6 times more people than Massachusetts. Pretty amazing.

 

  • Emergent, Jesse Gossett, Jayson Uppal, Chris Jacobs
  • IdeaPaint, John Goscha, Jeff Avallon, Morgen Newman
  • SCVNGR, Seth Priebatsch, John Valentine
  • Wistia, Christopher Savage and Brendan Schwartz

Diane Hessan of Communispace was the keynote. She is an awesome role model for aspiring entrepreneurs: smart, funny, collaborative and highly successful – another incredible female entrepreneur in Massachusetts. Next time you see Diane, ask her to tell you about the hobo entrepreneur ….

My favorite part of the event, though, was John Goscha’s anecdote about a fellow entrepreneur who had experienced a spate of recent successes. When asked how he did it, the entrepreneur replied simply “I get up. I hustle. I sleep. Then I do it again.

I think that really sums it up. Entrepreneurship is hard work. Nothing comes easy when you’re forging new territory. There’s no time for self-pity. You just have to commit yourself to your vision and then hustle like mad to get there. That’s also why it’s so important to care about the business you’re launching. There’s just no way you can keep up the pace necessary to succeed if you don’t love what you’re doing.

I know the MassChallenge team and I are having a blast. We’re especially excited to shift our focus from planning to actually supporting entrepreneurs. They are the reason why we are working so hard to make MassChallenge a huge success. It’s a nice reminder to meet people like Diane Hessan, John Goscha and the other entrepreneurs in attendance at NEXT – all of them have taken significant risks and have hustled relentlessly to achieve their vision and improve their community. Made me proud to be around them.

So, to all you entrepreneurs out there:

                                 stop reading and get back to hustling

 

Author: John Harthorne is the CEO and Founder of MassChallenge.

Entrepreneurship, Massachusetts, office of small business and entrepreneurship, venture development center, young innovators > 1 Comments
1003
2/23/2010

I’m convinced we are poised for a major startup renaissance with its epicenter in Massachusetts & New England.

Some people think I’m crazy. I disagree. Here’s why.

We find ourselves in the latter half of a major economic recession in which multiple industries are experiencing major crises: media, healthcare delivery, real estate, automobile manufacturing, energy generation, desktop software …  the list goes on.

Why so many crises, and how does this relates to renaissance?  

There’s no single cause, but many of these crises are catalyzed by rapid technology advances, which are challenging the business models on which these industries are based. Why pay for newspaper delivery to get day old news on my doorstep when I can get news instantly on my laptop or cell phone? Why pay for desktop software when universal connectivity enables me to store my data and preferences in the cloud for seamless access on multiple devices wherever I want? This process is not new. Innovative technology always challenges business models predicated on old technology – but the scale and scope of theses challenges are greater than we have seen in decades.

So where’s the renaissance?  

So far, we have mostly seen the new wave of technology weakening and destroying old business models, but over the next several years we will witness an acceleration of startups whose business models are explicitly based on the availability of new technology. The horse and buggy industry has shown weakness – here comes the Ford assembly line.

We are already seeing the emergence of game-changing technology. Like online media distribution, renewable clean tech, hybrid non-profit business models serving key social needs. This next wave will produce dozens of high-growth, game changing startups across multiple industries. That’s the renaissance. And it is upon us.

So why Massachusetts?

These game-changing innovations will occur in a broad set of industries and will require lots of talented, hard-working young people. Massachusetts has one of the most diverse startup environments on the planet. We are strong in virtually all sectors of every major industry: not just healthcare generally, but also specifically in telemedicine and biotechnology; not just energy generally, but also specifically in thin film solar technology and hyper-efficient battery technology; not just hardware, but robotics and other cutting-edge technology areas … you get the idea. We’re really good at technology.

We also have the most and best universities of pretty much any region on the planet. Yes, historically we have lost many of these young people to California and elsewhere upon graduation, but right now Massachusetts is better positioned economically to capture this wave of growth and I am convinced we can attract and retain the brilliant minds that will usher in this renaissance.

There has been a lot of reassuring activity organized for and by young innovators in Massachusetts lately. WebInno, MassInno, DartBoston, Greenhorn Connect, Techstars, the proliferation of co-working centers, the ever-expanding Cambridge Innovation Center, Boston World Partnerships, the Microsoft NERD Center … plus dozens of great entrepreneurial university programs.

So that’s how I see it. Crisis is giving way to opportunity. That opportunity will require smart, well-educated, passionate young people. We have a lot of them right here, and they appear to be readying themselves rapidly. I have never been more bullish on Massachusetts. We are on the verge of a period of great innovation and growth, the likes of which we haven’t seen perhaps since the industrial revolution.

What do you think? Do you agree or am I just crazy?

 

By: John Harthorne

John Harthorne is the CEO and Founder of MassChallenge. Click here for John's bio.

Business, Entrepreneurship, Massachusetts, Renaissance, Startup > 4 Comments