Home

Description

Teams pull data from many systems, spreadsheets, and SharePoint sites, then reconcile it by hand, leading to challenges across the organization. We're looking for ways to create reliable, well-governed data that teams can use with confidence.

Where a Solution Can Drive the Greatest Outcomes at MassMutual

• Trusted, AI-Ready Enterprise Context - How might we make fragmented enterprise data and knowledge AI-ready by dynamically discovering, connecting, contextualizing, and governing structured and unstructured information, so that AI applications and agents can access trusted business context without requiring every use case to build its own bespoke data integration and knowledge layer?
• AI Evaluation & Continuous Assurance - How might we continuously evaluate enterprise AI systems and agents for quality, reliability, security, compliance and business effectiveness as models, data, prompts and workflows change over time?
• Privacy-Safe/Synthetic Data - How might we enable teams to rapidly create high-quality, representative and privacy-safe data for developing, testing and evaluating AI solutions without unnecessarily exposing sensitive production data?

Description

Referrals for suspected exploitation of seniors and vulnerable adults are rising sharply, and many schemes overlook traditional red flags. At the same time, fraudsters use AI to impersonate customers while legitimate customers start using AI agents to act for them. We’re looking to identify emerging technologies and data-driven solutions that strengthen MassMutual’s ability to detect, prevent, and respond to fraud and cyber-enabled threats across the customer, agent/AI, and producer ecosystem.

Where a Solution Can Drive the Greatest Outcomes at MassMutual

• Financial exploitation early warning: Identify behavioral, transactional, and identity signals that may indicate exploitation of older or vulnerable customers before funds or assets leave the institution.
• Intelligent investigator prioritization: Use risk signals and analytics to surface and prioritize cases most likely to result in customer harm or financial loss, enabling investigators to focus on the highest-risk activity.
• AI agent identity & authorization: Determine whether an AI agent or digital assistant interacting on behalf of a customer is legitimate, authorized, and operating within the scope of the customer’s consent.
• Producer risk intelligence: Identify emerging fraud, misconduct, and sales-practice risk associated with producers, including risk signals that may persist or emerge as producers move between firms.

Description

Clients and advisors interact with MassMutual through various channels – such as the web, mobile, chat, email, and phone - leading to siloed feedback. For example, Protection and retirement income products can feel complex, and many clients struggle to see how they fit everyday goals. The result is missed opportunities, a persistent protection gap, and risk to the next generation of policyowners. We're looking for ways to understand client needs and make our solutions easier to act on.

Where a Solution Can Drive the Greatest Outcomes at MassMutual

• Client listening: Helping teams see the full client and advisor journey across every channel.
• Clear protection: Making protection relatable to everyday financial goals.
• Simpler selection & enrollment of products: Improving how easily advisors & customers choose and enroll for MassMutual products. This includes looking for ways to get cleaner applications in the door and reaching accurate decisions faster.

Description

Regulations, guidance, and expectations for AI use are changing faster than teams can translate them into policies, procedures, and training. At the same time, growing volumes of marketing, social media, website, email, customer complaint, and other compliance-related work still require significant manual review. We are looking for trusted, explainable AI solutions that can proactively identify concerns, apply established guidance, triage routine matters, and escalate higher-risk issues for human judgment. The goal is to shift from reactive review to earlier risk detection while improving auditability, consistency, efficiency, customer protection, and employee experience.

Where a Solution Can Drive the Greatest Outcomes at MassMutual

• Regulatory change: Turning new rules and guidance into updated policies, procedures, forms, and training more quickly.
• Proactive review: Identifying regulatory, disclosure, testimonial, brand concerns etc., in marketing and client communications before submission.
• Intelligent triage: Using governed AI agents to assess, route, or escalate complaints and workflows such as OBAs, PSTs, gifts and entertainment, retail communications, technology evaluations, and personal interviews, with people retaining final accountability.
• Scalable value: Reducing routine manual work, improving consistency and audit readiness, surfacing risks earlier, and creating reusable capabilities with potential value across MassMutual and the broader industry.

Description

Advisors today spend more time than they’d like re-entering client information across multiple systems, navigating platforms that with siloed data, and searching for the right resources to support client needs. Critical client insights are fragmented across CRM, reporting, workflow, and servicing platforms, while processes such as alternative investment transfers can leave advisors with limited visibility for extended periods.

Our goal is to create a unified data fabric that connects information across systems, eliminates redundant work, and delivers a seamless advisor experience. By reducing administrative burden and increasing access to connected, actionable data, advisors can spend more time focused on client relationships and advice.

Just as importantly, an exceptional advisor experience is a key driver of growth and retention. Making it easier for advisors and their teams to do business at MassMutual helps strengthen engagement, improve productivity, and position the firm as a destination where advisors can build and sustain successful practices.

Where a Solution Can Drive the Greatest Outcomes at MassMutual

• Distribution growth & capacity: Helping identify, recruit, develop and retain the next generation of advisors while enabling practices to build teams, increase capacity, and serve more clients.
• Advisor insights: Spotting the clients and next best actions with the most potential.
• Asset visibility: Helping advisors see client holdings at other firms sooner.
• Less admin: Reducing re-entry of client information across systems and time spent finding the right Home Office team.

Description

Our objective is to help our policyowners maximize their longevity by providing them with access to personal health technologies that can help them take a more proactive role in their personal wellness.

Where a Solution Can Drive the Greatest Outcomes at MassMutual

• Detect health conditions or risks that may not be known to policyowners through new/innovative and accessible diagnostics that can provide early and actionable pathways to treatment or avoidance
• Deliver personal insights to policyowners that allow them (and their healthcare network) to engage in their wellness through preventative action and sustained behavior change that can prevent future illness
• Provide solid evidence of positive health outcomes that result from utilization of health technology
• Support a customer experience that helps drive long-term engagement and loyalty