Innovation Blog

Eastern Bank: FinTech 2020 Startup Challenges


Founded in 1818, Boston-based Eastern Bank is America’s oldest and largest mutual bank, with over $11 billion in assets and over 115 locations serving communities in Eastern Massachusetts, southern and coastal New Hampshire and Rhode Island. We provide exceptional access to fairly priced banking, investment and insurance products and services for consumers and businesses of all sizes. Eastern is known for its outspoken advocacy and community support that has exceeded more than $125 million in charitable giving since 1999. We are an inclusive company, with 1,900+ deeply committed professionals who value relationships with their customers, colleagues and communities.

Hear Eastern Bank’s 2020 Challenges:


We live in a technologically complex, constantly evolving, and sometimes confusing world. As the pace of change continues to accelerate, we believe that your bank should be a trusted partner, serving your needs, simplifying your financial life, and helping you achieve your goals. We also believe that advances in technology enable us to better serve our customers with excellence and an experience that’s most meaningful to them, helping us continue to fulfill our mission of doing good things to help people prosper. We’re excited to partner with MassChallenge Fintech for the 2nd year of the program.


We are challenging the startup community to come up with new ideas in the following areas:

  1. Enabling dreams: We have goals and dreams, and we know you do, too.  How can we enable our small business customers to achieve their goals through leveraging data, intelligent tools and /or personalized services?
  2. Creating the future: We want to continue to be at the forefront of digital banking. How can we deliver more value to our customers and employees by leveraging smart, next generation tools that drive efficient interactions, processing, and decision making?

As we look ahead, we are concentrating on steps we can take to serve more people, businesses and communities for future generations. At the heart of our efforts is a focus on innovation, analytics, delivery, advocacy and talent. By embracing these elements, we hope to continue to earn our customers’ business and advance positive change in communities we call home. We strongly believe startups play an important role in these efforts. We want to work with startup partners who are powerful connectors to all kinds of emerging ideas and can enable us to stretch our imagination on how we can engage with and serve our customers and communities.


At Eastern, we know startups and small businesses because we work with them every day. We can offer startups a partner that is well positioned to learn and grow with you, enable your dreams and make a real difference in the lives of customers. We have a history of providing a platform for startups to test new ideas that can augment their businesses. We also constantly challenge ourselves to be better, faster and smarter as an organization, recognizing this mindset is beneficial to our customers, colleagues and partners. For more than 200 years we have been doing good things to help people prosper in the communities that we serve. We want you to Join Us For Good!!!

Hear other FinTech Partner Challenges here!

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