Innovation Blog

Eastern Bank: FinTech Startup Challenges 2019 


Founded in 1818, and celebrating our 200th anniversary in 2018, Boston-based Eastern Bank is America’s oldest and largest mutual bank, with $11 billion in assets and over 120 locations serving communities in Eastern Massachusetts, southern and coastal New Hampshire and Rhode Island. We provide exceptional access to fairly priced banking, investment and insurance products and services for consumers and businesses of all sizes. Eastern is known for its outspoken advocacy and community support that has exceeded more than $110 million in charitable giving since 1999. We are an inclusive company, with 1,900+ deeply committed professionals who value relationships with their customers, colleagues and communities.

We live in a technologically complex, changing, and sometimes confusing world. As the pace of change continues to accelerate, we believe that your bank should be a trusted partner, serving your needs, simplifying your financial life, and helping you prosper. We also believe that new advances in technology will enable us to better serve our customers and help us continue to fulfill our mission of doing good things to help people prosper.

We are challenging the startup community to come up with new ideas in the following areas:

  • Delivering an experience: We want to provide an experience to our customers that is easy, engaging, and transparent. How can we provide our customers with digitally enabled, intelligent tools and services that can help them achieve their financial wellness goals?
  • Enabling dreams: We have goals and dreams and we know you do too. How can we enable our small business customers to achieve their goals and dreams through leveraging data, intelligent tools and /or personalized services?
  • Fostering community collaboration:At Eastern, we use our voice to help connect with and advocate for communities that don’t have a voice. How can we leverage digital platforms to connect our customers(which includes individuals small businesses) with one another, to share feedback, or help support their businesses and advocate for issues that are important to them?

As we look to the future, we are concentrating on steps we can take to serve more people, businesses and communities for many more generations. At the heart of our efforts is a focus on innovation, analytics, delivery, advocacy and talent. By embracing these elements, we hope to continue to earn our customers’ business and advance positive change in communities we call home. We strongly believe startups play an important role in these efforts. We want to work with startup partners who are powerful connectors to all kinds of emerging ideas and can enable us to stretch our imagination on how we can engage with and serve our customers and communities.

How will we help startups grow their businesses?

At Eastern, we know startups / small businesses because we work with them every day. We can offer startups a partner that is well positioned to learn and grow with you, enable your dreams and make a real difference in the lives of customers. We have a history of providing a platform for startups to test new ideas that can augment their businesses. We also constantly challenge ourselves to be better, faster and smarter as an organization, this mindset is beneficial to us, our customers and our partners. For 200 years we have been doing good things to help people prosper in the communities that we serve. Join Us For Good!!!


Ashley Nagle Eknaian, Chief Digital Strategist & Head of Eastern Labs

Want to partner with ;Eastern Bank during the 2019 MassChallenge FinTech program?

Apply at by October 12, 2018 at 12:00PM (noon) ET. 


Browse the list below to learn more about the challenges issued by MassChallenge FinTech partners for the 2019 program.



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